To have your Gate-A-Mation installed equipment repaired, use this form
If your Gate-A-Mation installed gate automation or intercom breaks down and needs repair contact us right now. No need to wait for business hours and no need to sit waiting on hold. Fill out the form below and get back in action.
Online booking enables us to schedule via email, invoice via email and handle any follow-ups via email. As an added bonus you have a written record of the full transaction.
CLOSURE
CLOSUREBe advised that Gate-A-Mation will be closed from December 20th to January 8th. All bookings logged after 25/11/24 will be affected by the closure. All suggested times are for normal times, and should not be used as a guide for December or January. If you do urgently need a service call in the period we suggest you log it as high priority, as we will endeavour to fill a day or two over the break to clear any urgent calls. We do not book any Annual maintenance calls during December or for the first half of January. Feel free to continue to book service work during the break - we will still be scheduling work for the new year.
Service and Maintenance Parts
Gate-A-Mation carries a full range of spares for every model we have ever sold. We also carry a range of complete replacements in case your system is beyond repair. For maximum customer satisfaction we only repair and maintain automation and intercom systems sold by Gate-A-Mation. Look for the Gate-A-Mation sticker. We do not repair any equipment sold or installed by other companies. We do not repair gates or fences.
Terms & Conditions.
By clicking "Submit" you are accepting the following terms and conditions:
Authorised person:
You alone are the party making the booking and you will be invoiced accordingly, or in the case of companies or corporations, you are verifying that you are the authorised agent.
Pricing:
Standard Priority
service call is $185.00 (Inc GST).
This includes the first 30 minutes of services rendered. (Adelaide Metro). This is a minimum charge.
Services rendered beyond the included first 30 minutes are charged at $130.00 per hour. Standard Priority service calls are generally completed within 10 dry business days.
High Priority
service call is $270.00 (Inc GST).
This includes the first 30 minutes of services rendered. (Adelaide Metro only). This is a minimum charge. Subject to availability. You will be advised as soon as possible if we can't get to you within 1-2 business days. Services rendered beyond the included first 30 minutes are charged at $130.00 per hour in business hours and $160.00 outside of business hours.
Low Priority
service call is $160.00 (Inc GST).
This includes the first 30 minutes of services rendered. (Adelaide Metro). This is a minimum charge.
Services rendered beyond the included first 30 minutes are charged at $130.00 per hour. Low Priority service calls are generally completed within one month.
Country Call-Out
adds $40.00 to any of the listed prices. Generally completed within 10-15 business days.
Domestic Annual Maintenance
service call is $160.00 (Inc GST) (Adelaide Metro, Hills and Barossa Valley). This is a minimum charge and includes the first half hour of service. If there are any faults described for rectification you will be charged for a standard service call not annual maintenance. Services rendered beyond the included first half hour are charged at $130.00 per hour. Parts and consumables are charged separately. Routine Maintenance service calls are generally completed within One Month of booking.
Commercial or Strata Corp. Annual Maintenance
service call is $220.00 (Inc GST). This includes the first half hour of services rendered. (Adelaide Metro, Hills and Barossa Valley). This is a minimum charge. If there are any faults described for rectification you will be charged for a standard service call not annual maintenance. Services rendered beyond the included first half hour are charged at $130.00 per hour. Parts and consumables are charged separately. Routine Maintenance service calls are generally completed within One Month of booking.
New Installation Warranty:
The appropriate preceding charges will apply within the warranty period of a newly installed system if the fault is not covered by Gate-A-Mation's warranty terms. Full warranty details are available here for Domestic and Commercial Installations only.
Payment:
All service work is invoiced by email promptly upon completion and is due within seven (7) days. Payment can be made by Visa or Mastercard, or via Direct transfer. Cash can only be accepted while we are still at the service call. We regret we are no longer able to process cheque payments.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.
Satisfaction:
Please be aware that when we undertake service work to older systems, and bearing in mind that we take on all-comers no matter how old or poorly maintained, from time to time faults can persist after our initial works. This can be expected particularly when intermittent faults can't be demonstrated or are incorrectly described. Also, we try to save customers money by not replacing expensive items such as electronic control boards when they may not be the culprit. This can lead to problems persisting in some cases. Our policy is that we will return to site once, free of charge, if the reported fault still exists after we have attended. We will continue to work on the problem, but standard parts and labour charges do apply. Occasionally on an invoice we will advise customers that a system can no longer be made reliable without replacement and in these cases we will not return to site for a follow up at no cost. However in such cases we will make a market comparable offer on a replacement.
Systems not installed by Gate-A-Mation:
Requests for service (or for additions) to systems not supplied or installed by Gate-A-Mation will be declined. We are not a general repairer. All of our installations have a sticker with Gate-A-Mation written on it. If you are unsure about where your system has come from email a picture to gates@outlook.com.au with the subject "Please identify". A team member will make suggestions if it is not one of ours.