To have your Gate-A-Mation installed equipment repaired, use this form
If your Gate-A-Mation installed gate automation or intercom breaks down and needs repair contact us right now. No need to wait for business hours and no need to sit waiting on hold. Fill out the form below and get back in action.
Online booking enables us to schedule via email, invoice via email and handle any follow-ups via email. As an added bonus you have a written record of the full transaction.
Service and Maintenance Parts
Gate-A-Mation carries a full range of spares for every model we have ever sold. We also carry a range of complete replacements in case your system is beyond repair. For maximum customer satisfaction we only repair and maintain automation and intercom systems sold by Gate-A-Mation. Look for the Gate-A-Mation sticker. We do not repair any equipment sold or installed by other companies. We do not repair gates or fences.
Terms & Conditions.
By clicking "Submit" you are accepting the following terms and conditions:
Authorised person:
You alone are the party making the booking and you will be invoiced accordingly, or in the case of companies or corporations, you are verifying that you are the authorised agent.
Pricing:
Standard Priority
Service call is $220.00 (Inc GST).
This includes the first 20 minutes of services rendered. (Red Zone). This is a minimum charge.
Services rendered beyond the included first 20 minutes are charged by the minute at $160.00 for one A Class Electrician, or $240.00 for
two A Class Electricians. Standard Priority service calls are usually completed between 5-10 dry business days.
High Priority
Service call is $310.00 (Inc GST).
This includes the first 20 minutes of services rendered. (Red Zone only). This is a minimum charge. Subject to availability. You will be advised as soon as possible if we can't get to
you within 1-2 business days. Services rendered beyond the included first 20 minutes are charged per minute at $160.00 per hour for one A Class Electrician, or $240.00 for two A Class Electricians.
Pre-authorization via credit card is required on all emergency callouts.
Domestic Annual Maintenance
Service call is $185.00 (Inc GST) (Red Zone). This is a minimum charge and includes the first 20 minutes of service. If there are any faults described for rectification you will
be charged for a standard service call not annual maintenance. Services rendered beyond the included first 20 minutes are charged per minute at $160.00 per hour for one A Class Electrician,
or $240.00 for two A Class Electricians. Parts and consumables are charged separately. Routine Maintenance service calls are usually completed within One Month of booking.
Commercial or Strata Corp. Annual Maintenance
service call is $220.00 (Inc GST). This includes the first 20 minutes of services rendered. (Red Zone). This is a minimum charge. Services rendered beyond the included first 20 minutes
are charged at $160.00 per hour. Parts and consumables are charged separately. Routine Maintenance service calls are usually completed within One Month of booking.
BLUE ZONE:
Adds $40.00 to any of the preceding charges. We do not offer high priority service calls outside of the red zone.
Payment:
All service work is invoiced by email promptly upon completion and is due within seven (7) days. Payment can be made by Visa or Mastercard, or
via Direct transfer. Cash can only be accepted while we are still at the service call. We regret we are no longer able to process cheque payments.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full,
including legal demand costs. Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.
Service T&C's for systems outside of warranty:
Please be aware that we charge for each and every visit to your property. Our service charge is exactly that: a charge for the time it takes to attend
your property and to examine and work on your equipment. Warranties only apply to new parts and systems that we have supplied. We do not warrant
your existing equipment under any circumstances. By its' nature it is second-hand, and is in faulty condition (or you would not be in contact with us), we try
our absolute best to repair the problem, but there is always a risk that there may be more than one problem, it may be intermittent, or something else not seen may cause a problem,
for this reason all repairs are conducted entirely at your own risk, not at ours. If your system can't be fixed, we will say so and quote to replace it.
The service fee is deductible from the quoted replacement.
Systems not installed by GATE-A-MATION:
Requests for service (or for additions) to systems not supplied or installed by Gate-A-Mation will be declined. We are not a general repairer. All of our installations have a
sticker with Gate-A-Mation written on it. If you are unsure about where your system has come from email a picture to
admin@gate-a-mation.com.au (or text a picture to 0493-222-800) with the subject "Please identify". A team member will make suggestions if it is not one of ours.